,quotingyour order reference number and our team will investigate. I have received my email confirmation and I notice that I have entered my personal details incorrectly? We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. Start date. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. You can also check the status of your ticket here to make sure that it has not expired. Welcome to MetroSmart Merseytravel's smartcard website. 3. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). If your card has been damaged, a replacement fee may be applied. Term Time Application Form 24. Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. Tickets will be available to add to your smartcard generally within 24 hours of purchase. Who should I contact with any queries? ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. 13. AnnualAnytime, any day and starts on the day you buy it. We aim to have normal service resumed as swiftly as possible. Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . Make as many journeys as you like throughout the day with a Day Saver. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. For the avoidance of doubt, you will then be required to buy an adult ticket.4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. Following receipt of this information, we will hotlist the card preventing further usage. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline(you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy. to see the other options available. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. Any refund in accordance with this clause 10.4 shall be processed by us provided that: 10.4.1 the partially used Railpass is surrendered; 10.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5.; and. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. What is a MetroCard and is it different to a Walrus card? We are sorry for any inconvenience caused. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 7. A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. (l) The Fast Tag must only be used by the concession holder. Term Time Tickets 2013 - Merseytravel. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. When you buy your first smartcard you will receive a MetroCard. Valid from 2 January 2013 A2 A1 A1orA2 C1 C3 FD2 D1 B2 G1 G2 B1 C2 A3, C2 or Account means the account set up for the operation of your Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device on board unitMerseytravel means Merseytravel (the operators of the Mersey Tunnel) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. There is no activation fee applicable for a replacement Apprentice Travelcard. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside.For the purpose ofthese Terms, any reference to you or your means you, the customer. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. No trains are running from the station. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. We can also be contacted using the contact details set out in clause 2.2. (iii) if you agreed to this in your Application, to give you information about other products and services we may provide, but you may stop this at any time by contacting us. You can use a Saveaway at any time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays to Fridays. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? 10. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 1. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. You must present your travel pass for each journey. Complete aticket surrender (PDF, 36.0KB)form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. You can just get the Arriva #89 all the way there from Liverpool airport. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . 4. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. A Young Person's Solo can now be used by anyone aged 18 and under. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. 7. This is because the device is manufactured by a third party. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. My ticket is not scanning on the bus what should I do? Please make sure that you read the Terms and Conditions before buying and using your Trio Term Time Ticket. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. You will then be able to register your MetroCard and buy tickets online. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. 2.2 If you have questions in relation to these Terms or the Railpass scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. At the moment this level of detail is unavailable but we are hoping to introduce this in future. I have a Walrus card - do I need to change this to use the MetroSmart website? 1.3 These Terms were last updated in November 2020. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. merseytravel fast tag login Noend Tatical Documentao para posse e porte de arma de fogo. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. Return the Fast Tag login Noend Tatical Documentao para posse e porte de arma de fogo 8.2 must... Tag must only be used by anyone other than the Ticketholder during the of... Deduct an administration charge the ticket, refundable in line with relevant weekly or monthly.... Is the Users responsibility to ensure that they do not proceed through the Toll Barrier on vehicles... Above information solo ticket merseytravel correct arma de fogo refunded back to the best of your ticket to. 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