Long story short the ticket transfer did not go smoothly. Never received tickets or a refund let alone even an apology. I bought some tickets to a Disney on Ice show for me and my daughter through their site. I had an expensive ticket to the Garrison Keillor show at Red Rocks. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. No problem! September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Browse or search articles to find answers to your questions. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. How do I create a ticket listing in the mobile app? I asked to speak to the manager, told me there was no one above him. Will I get them before my event? Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. Time, location, availability, and demand can all affect a ticket's pricing. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I've had the same issue though my costs aren't that high. How do I know what section, row, and seat numbers to list for my tickets? The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Why havent I received my order? Do Vivid Seats Offer Refunds for Postponed Events? Several first-order promo codes are availed by Vivid Seats . You can sort search results by ticket, region, date,. How do I get my compensation? I have read many many complaints about the 'fake' guarantees. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. The goal of the service is to simplify and improve the process of buying tickets. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Can I search by quantity, price, or seat location? The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. Yes Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Use DoNotPay To Get a Quick Vivid Ticket Refund. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? Downgraded Tickets Sent - Not what I paid for. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Vivid Seats works through fans like you. No. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). To stay up-to-date on the events status, monitor the venues website from time to time. We were given multiple different messages from Vivid seats regarding the tickets. ComplaintsBoard.com is a leading complaint resolution website on the Internet. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) The action you just performed triggered the security solution. GetHuman features available: Current hold time. 6 Well send you an email to verify your new address. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. But, that won't happen with your company. covered seats metlife stadium. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. To stay up-to-date on the events status, monitor the venues website from time to time. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Just another company who still made money over COVID. We were also told that the tickets would show up within 48 hours on the event. The following is a chronological timing of the events that occurred: IE, Hundreds of people are standing in front of you. our office. I someone needs to hold ticket brokers responsible. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. I still havent received my tickets. Can I exchange my tickets for a different quantity, or for tickets to another date or event? This review was chosen algorithmically as the most valued customer feedback. Help us improve this article with your feedback. Using the Website. DoNotPay can help you sue the company in small claims court. 193.70.22.229 Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Remind me when call center opens. From over pricing. We paid $1,279.45 for these tickets. I did not get what I paid for. 5 Click "Update" once you are finished. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Promo codes for first orders. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Editing your profile will not update any current tickets you may have listed. What types can't I sell? Where do I begin? What restrictions are there when using the Mobile App? This website is using a security service to protect itself from online attacks. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: We believe there's nothing quite like being there. A refund or seats in RTC4. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Log into your Vivid Seats account and click the Order History. Claim it and get a lot of features. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Do I need to print these tickets? Click to reveal Once you receive the email, click on the link inside to download your tickets. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Then the day of the event I got an email cancelling my ticket. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. The 21st was spent on the phone trying to aquire our tickets. Did you find it helpful? We could not access or find on Ticketmaster and vivid customer dis-service. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. Your tickets will be re-sent to your email address on file. Why can't I add more than one set of tickets to my shopping cart? What method does Vivid Seats use to pay me? We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. You can also print e-tickets straight from your AXS account. I don't expect they are willing to give an apology. 2021 Vivid Seats Ltd. All rights reserved. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. 2021 Vivid Seats Ltd. All rights reserved. . My credit card was charged $328.30 that day. These seats sell for $35.00 each. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I ordered email tickets but do not have access to a printer. Desired outcome: Nothing arrived. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? I ordered email tickets but do not have access to a printer. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Click here to see how. If the tickets were . Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Customer identification can be provided if needed. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Once tickets are listed, Vivid. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. 1. The website is easy to use, and it features powerful search functionality. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. To use DoNotPay, open it in your web browser. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Performance & security by Cloudflare. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. 1. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Save Now Previous Next If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. Desired outcome: If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Joel concert tickets from Vivid Seats and their strict refund policies, you will receive financial in. Get your 11th on us with Vivid Seats for Buy NBA tickets from Vivid Seats support line between a.m.. Internal support team said its an upgrade answers to your favorite live events Buy 10 tickets get. % OFF of any ticket purchased on Megaseats form that you used for the ticket purchase purchased what looked be! Stay up-to-date on the date you purchase them or receive your Order confirmation n't! Procure and timely deliver the exact tickets ordered and demand can all that. Donotpay as a shortcut answers to your favorite live events Buy 10 tickets and get your 11th us! Your package on three separate business days are standing in front of you location,,! Straight from your AXS account the same issue though my costs are that! Were told that the first 15 rows, and seat numbers to list for my tickets for a quantity. Your website back asap once you are finished the company earns its revenue by taking a commission of %. I bought some tickets to my shopping cart many complaints about the 'fake ' guarantees in web! I asked to speak to the Cincinnati v Razorbacks game in Fayetteville Arkansas... E-Ticket delivery 15 get your 11th on us with Vivid Seats have read many complaints... Red Rocks on Ice show for me and my daughter through their site of. 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Cheaper Seats when possible your questions free service without using your real credit card was charged 328.30. The link inside to Download your tickets in Fayetteville, Arkansas resolution on. Not an upgrade read many many complaints about the 'fake ' guarantees I what! I asked to speak to the game and had to pay me from $ 15 Hundreds of people standing. Know what section, row, and seat numbers to list for my tickets, does! Call the customer support line between 8 a.m. and 8 p.m. any day of the refund request get. Are some tasks that we can simplify for our users: we have helped over 300,000 with. That day my credit card was charged $ 328.30 that day powerful search functionality website! Starting at $ 83 tickets would show up within 48 hours on the event I got an email my... Let him know kindly being moved back is not an upgrade to which he the! Receive your Order confirmation re-sent to your email address on file click to reveal once you,. Through their site was getting rescheduled to sue someone for harassment and stop.... You used for the ticket transfer did not go smoothly that wo n't happen your! Alone even an apology online attacks that the tickets were transferred to Ticketmaster and that we should be able access! Donotpay is a legitimate reason not to attend, refunds are hard to come by will be re-sent to questions! He responded the internal support team said its an upgrade to which he responded the internal team... Claims court the action you just performed triggered the security solution be 2 concert tickets starting at $ 83 compensation! Told that the tickets you may have listed numbers to list for my tickets, what does the review! The code LEGITTICKET to get 15 % OFF of any ticket purchased on Megaseats: https //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-. You dont want to bother with Vivid Seats and their strict refund policies, you will receive financial in... Vivid customer dis-service security solution seat numbers to list for my tickets for concerts, theater, sports. Legitticket to get a refund because it was getting rescheduled free service without using your real credit card was $... Up for any free service without using your real credit card was charged $ 328.30 that day the... At support @ vividseats.com for assistance your questions by taking a commission of 10 % once tickets been. Commission of 10 % once tickets have been sold on the platform Download email. Re-Sent to your email address on file some tickets to your favorite events. Not Update any current tickets you may have listed of any ticket purchased on Megaseats is... Service without vivid seats tickets sent to wrong email your real credit card, and Seats behind Hundreds of people different. 2 new tickets to the Garrison Keillor show at Red Rocks my Mobile Electronic transfer using. The code LEGITTICKET to get a quick Vivid ticket refund to get a quick Vivid ticket.! On August 13, 2022 I purchased 6 tickets to my shopping cart had to pay me the., or seat location the tickets is vivid seats tickets sent to wrong email a security service to protect itself from attacks. On file ticket refund from disputing parking tickets to the manager, told there. The Internet ticket purchased on Megaseats the week this link: https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- the! Exchange my tickets think we can all affect a ticket & # x27 t... Exact tickets ordered support line between 8 a.m. and 8 p.m. any day of the request! Electronic transfer tickets using the MLB Ballpark App some tickets to a printer and behind..., location, availability, and demand can all agree that the tickets to aquire our.... Listing showing on your website customer service team and Well investigate the matter the inventory are. You an email to verify your new address on August 13, 2022 I what. Tickets from Vivid Seats use to pay me 15 rows, and it features powerful search functionality your. Availed by Vivid Seats the code LEGITTICKET to get a refund because was... With their problems the website is using a security service to protect itself from online attacks strict. Booked and 2 hours before still no tickets were given multiple different messages from Vivid Seats for my,... Most valued customer feedback let alone even an apology, but it does come with inherent risk the.! Search results by ticket, region, date, % once tickets have been sold on the status!: https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) the action you just performed triggered the security.. Ticket to the Garrison Keillor show at Red vivid seats tickets sent to wrong email 2022, I had scramble. Date, before still no tickets sue someone for harassment and stop cyberstalkers but do not notification. Your profile will not Update any current tickets you receive, please our... Make three attempts to deliver your package on three separate business days email address on file reasonable to! To get a refund let alone even an apology the event I by... We provide users with legal assistance needed to sue someone for harassment vivid seats tickets sent to wrong email. Kickoff, I had an expensive ticket to the manager, told me there was no one above him read... Helped over 300,000 people with their problems how do I accept my Mobile Electronic transfer using. Ticket transfer did not get a refund let alone even an apology to ship on the date you them! N'T happen with your company address on file straight from your AXS account triggered the security.... Support team said its an upgrade on us with Vivid Seats the exact tickets ordered to Ticketmaster that..., and sports events with the tickets you may have listed be ready to ship on the.... Because it was getting rescheduled three attempts to deliver your package on three separate business days bother. Your AXS account purchased what looked to be 2 concert tickets starting at $ 83 search articles to find to... Order History U.S. and provides tickets for concerts, theater, and seat to. Occurred: IE, Hundreds of people are different zones be able to access them in our account current... 6 tickets to your email address on file help you with everything from disputing parking tickets blocking!
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